FAQs
Are your pieces handmade?
Yes! Every piece is thoughtfully handcrafted with premium beads, crystals, florals, and pastel elements—made with love just for you. 💖
Are the products hypoallergenic?
Most pieces are created with skin-friendly, nickel-free materials.
If you have sensitive skin, please check the product details or email us! 🌸
How long will my order take to arrive?
Delivery time depends on your location and selected shipping method.
Estimated timelines:
- UK Shipping: 2 to 3 business days
- International Shipping: 10–15 business days
(Actual delivery times may vary due to weather, carrier delays, customs, etc.)
Do you accept custom orders?
Yes! We offer custom color, charm, and style requests depending on availability.
Just message us and we’ll create something magical together ✨
What is your return/exchange policy?
We accept returns/exchanges within 7 days of delivery if the product is unused and in original condition.
Custom pieces are not eligible for return.
Customer provides return shipping.
How should I care for my jewelry?
To keep your jewelry looking dreamy:
- Avoid water, perfumes & chemicals
- Store in a dry pouch
- Clean gently with a soft cloth
This helps maintain shine & longevity 🌙
Do items restock?
Some designs restock, but many are limited pieces based on unique materials.
If you love something, don’t wait—before it flies away 🦋
Is gift packaging available?
Yes! We offer pretty, pastel gift packaging to make your order extra special 🎁
Just select the gift option at checkout.
How can I contact customer support?
You can message us anytime through:
- Instagram DM
@artsi_jewellery
artsijewellery04@gmail.com
We’re happy to help and usually reply fast! ✨