Shipping policy

Shipping Policy

 

All orders are processed within 2–3 business days.
Handcrafted or custom items may require additional time.
Orders placed on weekends or holidays will be processed on the next business day.

✅ Shipping Time

Delivery time depends on your location and selected shipping method.

Estimated timelines:

(Actual delivery times may vary due to weather, carrier delays, customs, etc.)

✅ Shipping Charges

Shipping fees are calculated at checkout based on location,

In UK, Shipping is Free above £50

For International, Shipping is Free above £100

✅ Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
Please allow up to 48 hours for tracking to update.

✅ Multiple Shipments

If your order contains multiple items, they may arrive in separate packages.

✅ Incorrect Information

Customers are responsible for providing correct shipping information.
We are not responsible for orders delivered to incorrect addresses.

If you notice an error, please contact us within 24 hours of placing your order.

✅ Delays

We are not responsible for delays caused by:

Thank you for understanding.

✅ Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or fees applied by their country.
We do not control these charges.

✅ Lost / Stolen Packages

We are not responsible for lost or stolen packages after delivery is confirmed by the courier.
Please contact the shipping carrier for assistance.

If you need help, reach out to us — we will do our best to support you.

✅ Order Changes & Cancellations

Changes or cancellations must be requested within 24 hours of placing your order.
Once shipped, we can no longer modify or cancel the order.